| Student Resources |
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Student Frequently Asked Questions
Q. When can I start a tutoring session? A. To view tutor availability, click here. Q. How do I start a tutoring session? A. Go to the “Sessions” tab at the top of the page and click “Start Session”. Enter your name, select a subject, select your grade level and enter a description of the topic in which you need help. Click “Launch Session”. Click “Allow” when the pop-up message asks you to allow or deny camera and microphone access. You will enter the virtual classroom and see the whiteboard. Please be patient and allow 5-10 minutes for a tutor to join you. Q: I started a session and no tutor shows up. A. Please be patient – it may take up to 10 minutes for a tutor to answer your request and join you in the classroom. If no tutor joins you after 10 minutes, please try to request a session at a later time. You may also contact us and let us know the time and date of your unanswered session so we may better improve our tutor-student matching process. Q: I got kicked out of a session, what do I do? A. In the event that you get kicked out of a session, please start a new session. Please note you may not receive the same tutor again in the classroom. Q. Can I request a specific tutor? A. At this time, you are not able to request a specific tutor. All tutors are qualified to teach you the desired subject. A. You may experience technical problems in which you are unable to hear or communicate with your tutor. If you are unable to communicate via the textbox or if the communication difficulties become unbearable, you may choose to leave the classroom and start a new session.
A. Your tutor may be having technical difficulties. If you receive no response, please exit the classroom and start a new session. Please note you may not receive the same tutor again. Online Safety Tips for Students
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