Student Frequently Asked Questions

• Are Learn To Be tutoring sessions available 24 hours a day?
  
• How do I start a tutoring session?
• I scheduled a session after checking the tutor guide to make sure there was a tutor available. But no tutor showed up. Why?
• I got kicked out of a session, what do I do?
• Can I request a specific tutor?
• Why can’t I hear my tutor?
• I keep communicating to my tutor, but she or he does not respond.
• I get an error saying I must wait 15 minutes before scheduling another session. Why?
• I get a message saying there are no classrooms available. Why?
• I just completed a tutoring sessions. Is there a way to save what I worked on?
• There is an echo in my audio connection with my tutor. Is there a way I can fix this?

Q. Are Learn To Be tutoring sessions available 24 hours a day?

A.

No, we currently offer our services from 9:00AM Pacific Standard Time to 9:00PM Pacific Standard Time. To

view tutor availability throughout these hours of operation, click here.

Q. How do I start a tutoring session?

A. Go to the “Sessions” tab at the top of the page and click “Start Session”. Select a subject, select your grade level and a description of the topic in which you need help. Click “Launch Session”. Click “Allow” when the pop-up message asks you to allow or deny camera and microphone access. You will enter the virtual classroom and see the whiteboard. Please be patient and try to remain in your classroom.  A tutor will join you shortly

Q: I scheduled a session after checking the tutor guide to make sure there was a tutor available. But no tutor showed up. Why?

A. While we are working to ensure that all sessions get picked up by a tutor, occasionally there are situations where a tutor is scheduled to work but is unable to pick up the requested session. We ask that students try and request a session again at a later time. If this problem persists, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Q: I got kicked out of a session. What do I do?

A. Students are now able to re-join their most recent session by going to their profile page, and clicking on 'My Sessions'. A listing of all of your sessions should appear, ordered by date.  Your most recent session should be the first listing.  By clicking on the arrow at the very left of your requested session, you should see a link next to 'Student URL'.  This link will re-direct you back into your classroom.

Q. Can I request a specific tutor?

A. At this time, you are not able to request a specific tutor. All tutors are qualified to teach you the desired subject.

Q. Why can’t I hear my tutor?

A. You may experience technical problems in which you are unable to hear or communicate with your tutor. Note that these problems may be enhanced if you are using a MAC computer.  If the audio communication is failing, please use the communication via text chatting.

Q. I keep communicating to my tutor, but she or he does not respond.

A. Your tutor may be having technical difficulties. Please wait in your classroom to see if the tutor returns.  If you receive no response after waiting, please exit the classroom and start a new session. Please note you may not receive the same tutor again.

Q. I get an error saying I must wait 15 minutes before scheduling another session. Why?

A. We encourage students to wait in the classroom until a tutor arrives. If, after 15 minutes, a tutor does not arrive, please request another session. Students are now able to re-join their most recent session by going to their profile page, clicking on ‘My Sessions’ and going to ‘Current Sessions’.

Q. I get a message saying there are no classrooms available. Why?

A. In order to optimize the quality of our tutoring sessions, there are a limited number of sessions that can occur simultaneously. If all slots are filled, please try again at a later time. Classrooms open up approximately ever 20-30 minutes.

Q. I just completed a tutoring sessions. Is there a way to save what I worked on?

A. Yes, we now offer the ability to view completed sessions. Students can click on the ‘My Sessions’ tab on their profile page.  A listing of all previous sessions should appear.  Click on the 'View Session' link to view a recording of your session. NOTE: It make take up to 30 minutes for the most recent tutoring session to be viewed.

Q. There is an echo in my audio connection with my tutor. Is there a way I can fix this?

A. Yes, more often than not, the audio connection can be fixed by utilizing headphones. The digital tablet and headset/headphones are an integral part of the Learn To Be experience and we strongly encourage all students and tutors to use them during their tutoring sessions.

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